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Silver Linings in 2021: Leading Your People & Organization to a New Normal

March 12, 2021 @ 9:00 am to 12:30 pm

Silver Linings in 2021: Leading Your People and Your Organization to a New Normal – Craig Deao (3 F2F)

Session 1: 9:00 – 10:30 a.m. – Finding Silver Linings: Experimentation, Innovation, Opportunity (1.5 F2F)

Amidst the disruption and suffering caused by the pandemic, healthcare organizations also find themselves in a rare moment of grand experimentation. Fueled by sweeping changes to regulation, reimbursement and patient preferences, there has been an unprecedented wave of innovation, from the rise of telehealth to the flexibility of working from home. But which of these positive changes will sustain, and which will fade away? Local leaders have more control than they often think. This session shares a perspective on where to look for innovation, how to nurture the positive changes so they endure, and practical advice for ensuring you continue to build trusting relationships with your employees and communities.

Learning Objectives:

• Own Your Future® rather than be disrupted by it.

• Discuss historical examples where organizations have identified silver linings during challenging times.

• Build and nurture trusting relationships with employees, patients and the broader community.

Session 2: 11:00 a.m. – 12:30 p.m. – VUCA: The Acronym Leaders Need Right Now (1.5 F2F)

The Army War College prepares its leaders for situations that are volatile, uncertain, complex and ambiguous (VUCA). While the origin may be from the battlefield, the lessons are equally applicable to healthcare leaders facing one unprecedented situation after another. Rather than feeling overwhelmed because “times are crazy!”, naming the environment’s component parts makes it simpler to know where to focus. There has never been a more VUCA time than right now!

Learning Objectives:

• Adapt your leadership style to match the specific environmental factors you’re facing in the current situation.

• Become a VUCA 2.0 leader, modelling vision, understanding, courage and adaptability.

Craig Deao has been a member of the senior executive team for Studer Group since 2006. Mr. Deao is a national speaker on topics related to leadership, accountability, patient experience, quality and safety. He co-led Studer Group’s Baldrige journey and now spends most weeks working inside healthcare organizations to help leaders design their own journeys to excellence. Mr. Deao serves on the quality committee of his local health system and is passionate about making healthcare better.