Telemedicine & The Globalization of Healthcare

Trends in Healthcare: A 2016 Breakfast Briefing 

Join us for an action-packed morning filled with the latest information and discussion on telemedicine and the globalization of healthcare, sometimes referred to as medical tourism.

This event will be offered at TWO LOCATIONS!   The University of St. Thomas – Minneapolis and Mayo Clinic-Rochester

University of St. Thomas – Minneapolis Campus
Terrence Murphy Hall, Room 252
1000 LaSalle Avenue
Minneapolis, Minnesota 55403

Rochester Information
Mayo Clinic Gonda Building
200 First Street SW
Rochester, MN 55905

Panel I: Telemedicine – Gonda 7-103

Panel II: Globalization of Healthcare – Gonda 8-104

After a light breakfast, join Patrick Sauer, Optum Technologies and President of the MN Chapter of the American Executives as he leads a discussion on telemedicine with experts from the VA Medical Center, Allina Health and Optum. 

Next up, Geoff Kaufmann, American Red Cross and MN Regent for the American College of Healthcare Executives, will explore the globalization of healthcare with experts from the University of MN and Minnesota International Medicine.  We will leverage technology during this time to also bring in an expert on this topic from Mayo-Rochester.  

Agenda for the morning:

7:15-8:00 AM      Breakfast/registration

8:00-9:30 AM      Panel I: Telemedicine Update

9:30-10:00 AM    Break

10:00-11:30 AM   Panel II Globalization of Health

This event has been approved for three face-to-face education credits with the American College of Healthcare Executives.

The cost for this event:

ACHE Members: $45.

Non-Members: $90.

MHA Students/Faculty: Free

Telemedicine Panel

Moderator:

Patrick Sauer is President of the ACHE MN Chapter, where he held positions on the Education Committee and Chair of the Communications Committee.  Currently, Patrick is an Innovation Leader at Optum’s Innovation and R&D.  Patrick served as a Medical Service Corps Officer for 21 years in the U.S. Army Medical Command where he worked in various health care leadership positions. 

After retiring from the military as the Hospital COO at Fort Leonard Wood, Patrick started a Multi-Specialty Group Practice at Phelps County Regional Medical Center in Rolla, MO.  He consulted at Mayo Clinic in Rochester and has been working in Innovation at UnitedHealth Group and Optum for four years.  Patrick resides in Maple Grove, MN with his wife, Ann, and four children.

Speakers:

LeeAnn Heim is currently the Telehealth Coordinator for the Minneapolis VA Medical Center. She received her BA in Psychology from the University of Minnesota before moving to Tallahassee FL where she worked as an outpatient case manager for a mental health service provider for three years in rural communities south of the city. After 9 months she was promoted to supervisor of three of their outpatient clinics, during which the system instituted a telehealth program between the main medical center in Tallahassee and a spoke sites approximately 30 miles away for medication management purposes.

She moved back to Minneapolis in 2011 and found a position managing Clinical Video Telehealth at the Minneapolis VA Medical Center. During her time in this role she grew the Video Telehealth program by instituting infrastructure, policy, staffing and marketing tools.  In 2013 LeeAnn was offered the Facility Telehealth Coordinator role which expanded her purview to include Home Telehealth, a form of care coordination utilizing remote monitoring devices, and Store and Forward Telehealth covering Teleretinal Imaging. There are currently telehealth services offered in all service lines, to include primary subspecialty medicine, surgery services, rehab services, mental health and ancillary services such as nutrition and pharmacy. Expansion to new patient sites to include the MN State Veterans Home, University of MN campus and directly into patients’ homes has made accessing care easier for busy veterans. LeeAnn is responsible for creating the telehealth strategic mission for the facility, oversight of telehealth operations at the medical center in these three types of telehealth and national accreditation compliance.

LeeAnn is passionate about giving patients and providers choices about providing and receiving care. She is currently enrolled at the University of Minnesota in the Masters in Healthcare Administration, Executive Track. She is interested in Minnesota state telehealth policies and how telehealth technology can help reduce barriers to accessing care in remote areas.

Imad Ahmed is Vice President, Optum Consumer Solutions Group, Population Health Management –Telemedicine Services.  As Vice President of Telemedicine Services, Imad Ahmed works to help consumers achieve health goals through effective navigation of the health care system. He leads a team that develops and delivers innovative products that enable people to get healthy, stay healthy and live with an illness. These solutions also strive to improve the consumer’s overall experience by connecting through multiple channels, such as online, mobile, tablets and social media.

Since joining UnitedHealth Group in 2001, Imad has served in leadership roles spanning numerous parts of the company, within UnitedHealthcare, OptumInsight (formerly known as Ingenix) and OptumHealth. His focus throughout has been on improving health care quality, usability and access and ensuring regulatory compliance.

Prior to his work at UnitedHealth Group, Imad represented ERISA self-funded health plans, stop-loss carriers and disability carriers in complex litigation.

Imad holds a bachelor’s degree in political science & Asian studies from St. Olaf College, a master’s degree in public administration from Hamline University and a J.D. from William Mitchell College of Law.

Ms. Susan Makela is currently a Manager for Learning & Development within Allina Health. She served as Director of the Upper Peninsula of Michigan’s Telehealth Network and Educational Services at Marquette General Hospital for over 10 years. She has been involved with telemedicine activities since 2000, serving on the Michigan Telemedicine Policy Committee and Michigan Center for Rural Health advocating for state policy changes including Medicaid reimbursement. 

Ms. Makela was responsible for assuring the clinical telemedicine consults provided in the Upper Peninsula of Michigan were reimbursed leading to the growth of the network. She has fostered friendships and working relationships with all 15 hospitals across the region, and restructured the regional Health Educator Consortium that collaborates on policies and sharing of health education materials. Susan is a board member with Center for Telehealth and e-Health Law in Washington DC and is a member of the American Telemedicine Association and American College of Healthcare Executives.  She has presented on various topics and has contributed to several articles regarding telehealth.

Ms. Makela received her Bachelor’s degree from Eastern Michigan University, her Master’s degree in Public Administration from Northern Michigan University and Fellowship in the American College of Healthcare Executives. She is currently pursuing her Masters Art in Organizational Leadership at St. Catherine University in St. Paul MN.  In addition to her formal education, she has 30 years of experience in healthcare with 15 in management.

Dr. Steve R. Ommen is a Professor of Medicine, Mayo Clinic College of Medicine, a Consultant in Cardiovascular Diseases and Internal Medicine, and Director of the Cardiomyopathy Clinic, Mayo Clinic. He is the Medical Director for AskMayoExpert, Associate Dean of the Center for Connected Care, and Medical Director, Connected Care Delivery Platform.

Dr. Ommen leads Mayo Clinic’s telemedicine team, a critical component in Mayo Clinic’s strategy to provide comprehensive care with a seamless patient experience. He oversees the development of products, services, and systems that bring health care to patients where they need it.  Additionally, he is active in advocating for the advancement of connected care through discussions and presentations at the regional, state, and national levels so that these advancements in health care delivery can be made available to people and patients more broadly.

Dr. Ommen has earned many awards throughout his career including the Outstanding Achievement Award in Clinical Cardiology, the Mayo Award of Individual Excellence, the Mayo Award for Team Excellence, the Excellence in Teaching Recognition for Mayo Clinic College of Medicine, and the Outstanding Course Director Award from the Mayo School of Continuing Medical Education.

Dr. Ommen received his Bachelor of Sciences degree in Biomedical Engineering from Northwestern University. His undergraduate medical education, Internal Medicine residency and Cardiovascular Diseases fellowship were all completed at Mayo Clinic, Rochester, Minnesota.

Globalization of Healthcare Panel

 Moderator:

Geoff Kaufmann, FACHE, is the Vice President for Patient Services for the American Red Cross Biomedical Services. He has held senior level strategic planning and operational positions with Stillwater Medical Group (CAO), Center for Diagnostic Imaging, Arizant Healthcare, Park Nicollet Health System, the University of Minnesota Hospital & Clinic and Hamilton KSA, a national health care consulting company. Mr. Kaufmann has over 39 years experience in operations, business development, strategic planning, marketing and physician relations. He speaks frequently at national healthcare forums and also serves as adjunct faculty at the University of Minnesota in the Master’s Program in Health Care Administration, the University of St. Thomas and the College of St. Scholastica. He is a past president of the Society for Healthcare Strategy and Market Development and is active in National Healthcare Associations and corporate boards.  Geoff received his undergraduate degree from St. Olaf College and his Masters from the University of Chicago. Geoff is currently the Regent for the State of Minnesota for the American College of Healthcare Executives. In his spare time he enjoys playing and recording music (rock and roll), mountain climbing, and most seasonal sports.

Speakers: 

Karen-Dawn (KD) Braden, BA/PHE is a Senior Management Consultant – Quality and Safety

Minnesota International Medicine.  KD was born in Niagara Falls, Ontario and spent her schools years in Ontario, graduating from Queen’s University in 1991 with a Bachelor of Arts and Physical and Health Education.  After a period of worldwide travel, she took the opportunity to live in New Zealand and work in the area of Sexually Transmitted Infections, HIV and communicable diseases.   She then moved to the United Kingdom where she worked in the area of Sexual health in inner city London. KD has also spent some time in the private sector working in the pharmaceutical industry as a liaison between with the National Health Service in the United Kingdom, helping hospitals prepare for the impact of oral cancer therapies and targeted breast cancer therapies.

In 2001 she returned to her roots in Canada and accepted a position in a small, remote, Northern Manitoba community, managing the local hospital.  Ms. Braden spent several years in South Western Manitoba working as a hospital and nursing home administrator before moving into Risk Management and Quality Improvement.  KD worked in Toronto for the Ontario Ministry of Health and Long Term Care as a Risk Management Coordinator, moving in 2009 to take a position as Director of Quality Improvement and Risk Management for the Yukon Hospital Corporation.   Her portfolio included: risk management, quality improvement, infection control, patient safety, patient relations, privacy, emergency and disaster preparedness and response including pandemic planning. 

In 2014, with a desire to expand her services to patients globally,  KD accepted her current position as Senior Management Consultant – Quality and Safety, with Minnesota International Medicine. Minnesota International Medicine (MIM) is a Minneapolis/St. Paul, Minnesota based consortium of health care providers and  facilities, delivering world-class health care domestically and providing advisory services globally. MIM delivers innovative, sustainable solutions to health care institutions around the globe, including newly opened hospitals and health organizations redeveloping their services.  MIM’s Global Advisory Services include: education and training services, clinical and administrative gap analysis and management, infection control, visiting professorship, new program development, physician exchange and observerships, and telemedicine including second opinions by our multispecialty physician groups. 

KD states: “I’ve been very fortunate to live and work in many parts of the globe and learn from being immersed in a rich cultural environment – this guides my practice irrespective of the position I hold”

KD is a Surveyor for Accreditation Canada working in the national and international market.  Accreditation Canada is a not-for-profit independent organization that provides national and international health service organizations with a voluntary external peer review to assess the quality of their services based on standards of excellence.   As part of this work she has spent time in the Kingdom of Saudi Arabia leading a team of consultants who were assessing Ministry of Health Hospitals readiness to respond to Middle Eastern Respiratory Syndrome Corona Virus.  Additionally, she has worked as an Education Consultant for the Risk Management and Safety in Health Services and the Continuous Quality Improvement distance learning courses offered through the Canadian Healthcare Association.   KD enjoys sharing her learning and spoken at teaching sessions and conferences in the area of integrated quality management, patient safety, disaster and emergency response, cultural competency and other areas of quality and safety in health care.

Barry Friedman began his career in 1984 as an ICU Staff Nurse in St Louis Missouri which included caring for post-operative heart transplants.  In 1986 he became an Organ Procurement Coordinator with Mid America Transplant. In 1991 he became a Pediatric Clinical Transplant Coordinator at SSM Cardinal Glennon Children’s Hospital and in 1994 became the Administrative Director.  In 2004 he became the Administrative Director for Solid Organ Transplant at Children’s Medical Center, Dallas and in 2006 until 2012 was the Senior Administrative Director, Organ Transplantation Adult and Pediatrics at the University of Minnesota Medical Center, Fairview. Currently he is the Chief of Clinical Global Services for Minnesota International Medicine.

Mr. Friedman has quickly become an active member in the international health care arena.  He has assisted Minnesota International Medicine to become one of the most active international offices in the United States.  He remains very active as Chief of Global Services and has consulted in 7 countries and two continents.

Mr. Friedman has been an active member of the transplant community. He is one of the few transplant professionals that has functioned in all areas of transplantation. He is a member of the American Society of Transplantation, American Society of Transplant Surgeons, NATCO, and UNOS. He is a past President of NATCO.  He has served on various committees’ including the Board of Directors of UNOS. Barry has kept one theme paramount in his career and to be an “advocate for patients and families”. Throughout his career advancement he has ensured that all patients (donors and recipients) were treated fairly and equitable. 

Mr. Friedman has mentored many of the currently practicing senior transplant professionals.  He has done this in various modes by having staff visit his centers, visiting their centers, or through his work through professional organizations.  Under his leadership at NATCO he was able to develop staff competencies for both organ procurement and clinical coordinators and those competencies are still the current standards of clinical practice.  He resurrected the Transplant President’s council for the transplant organizations which has led to better cooperation among the transplant organizations. Finally he was instrumental in having non physician sessions at the American Transplant Congress.

Mr. Friedman has authored and co-authored several articles.  He has organized and participated in several local and national transplant conferences. He loves family and sports. He has been dedicated and continues to lead the advancement of transplantation for well over three decades. 

Mr. Friedman has also been an active member of the United States Air Force Reserves and has served most recently from February 2003 through August 2003 in Iraq during Operation Iraqi Freedom as Director of Operations for Aeromedical Services. He was decorated with an Air Combat Medal in January 2004.  He retired from the United States Air Force Reserves in July of 2006 after 30 years of service as a Major.

Leslie Parran, is the Senior Director, Nursing and Blood and Marrow Transplant (BMT) at University of Minnesota Health, supporting service line operations, regulatory, and strategic planning. Leslie has been in the field of BMT and oncology for 35 years, holding a master’s in oncology nursing and is certified as a nurse executive, and advanced oncology nurse, and a BMT nurse. Leslie also serves as the international liaison for MHealth to Minnesota International Medicine to support international referrals, strategic planning, and workflows/processes for the organization.

Jonathan Torrens-Burton has a joint appointment at Mayo Clinic as an Operations Administrator in the Department of Provider Relations and the Midwest Spine Practice.  In his Provider Relations role, Jonathan works on the International team, leading the International Provider Relations function, including international referrer business development, relationship management and oversight of Mayo Clinic’s international offices.  Jonathan’s prior roles at Mayo Clinic include with Mayo Medical School and Mayo School of Continuous Professional Development, Mayo Clinic College of Medicine, and Project Manager for multi-site Supply Chain systems implementations.  Prior to joining Mayo Clinic, Jonathan’s work experience included serving as Contracts Officer for a major petrochemical engineering and construction company in the United Kingdom.  Jonathan holds a B.A. from the University of Reading, United Kingdom, and an M.A. in Health and Human Services Administration from Saint Mary’s University of Minnesota.